Do you have references?
Yes, we would be happy to provide references. We want you to be comfortable before we start caring for your pets and home.
How far in advance should I schedule pet sitter service?
For new clients, we preferred at least 2 weeks notice. This way we have time for the “meet and greet” and reserve your service dates. If you need service during a holiday, please book early. We are available on a first come first serve basis, but we will try to accommodate any emergency situations.
Do you provide pet sitting service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of our business is for families going on vacation, business trips and when there is an emergency and someone needs to look after their home and pets.
How do you handle my key?
Each key will be marked with a special code. Names and address never appear on the key. A $10.00 fee will be charged if we have to return/pick up keys, before or at the end of service. Keys will ONLY be returned to you or your representative in person. This is necessary to safeguard the security of your property and the safety of your pets should an emergency arise and your return is delayed.
Can you administer medication to my pet?
Yes, please have all instructions and medication available during the “meet and greet.”
Will you discipline my pet?
We will never hit your pet or jerk the leash. We have had great success with using positive reinforcement. If there is an incident your sitter will leave a note or an email for you regarding the situation.
What happens if my pet is hurt or needs medical attention?
We will make every effort to get in contact with you and/or your emergency contacts. The Veterinary Release Agreement provides us with information on how you would like your pet’s medical need attended to. If it is a medical emergency, we will take your pet to the nearest Veterinary Office or 24 hour care facility.
Can I check in with you to make sure my pet and home are doing well?
Yes, your sitter will leave notes in your home regarding each visit. You are also welcome to call or email us to check in.
What if I run out of pet food or supplies while away?
We can purchase the same brand of food or supplies. You will be charged for the item along with a $20 service fee.
What is your privacy policy?
All of your information will be kept private and confidential. John’s Pet Sitting Service highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, that John’s Pet Sitting Service will be caring for your pets and your home.
